heybaj Privacy Policy
Your personal information is very important to us. This document contains a full description of how heybaj collects, uses, and protects your information.
Welcome to heybaj. This Privacy Policy ("Policy") explains how heybaj ("we", "us", "platform") collects, stores, uses, and protects the personal information of you — the user of our services ("you", "user"). By accessing heybaj.cam or creating an account, you confirm that you fully accept the terms of this Policy. Our services are intended only for individuals aged 21 and above.
This Policy should be read alongside our Terms and Conditions and Responsible Gaming policy. If you have any questions, contact our support team via 24/7 live chat or at [email protected].
1. What Information We Collect
During registration and use of our services, heybaj may collect the following types of information:
Identity Information
Information you provide at the time of registration, including:
- Full name (for legal identity verification)
- Date of birth (for age verification — minimum 21 years)
- National ID or passport number (where applicable)
- Valid email address
- Mobile number (Bangladeshi)
- Current residential address
Financial Information
To process transactions, we collect:
- bKash, Nagad, Rocket, or Upay account details
- Bank account details (for bank transfers)
- Deposit and withdrawal history
- Transaction date, amount, and method
The minimum deposit and withdrawal amount is ৳500.
Technical Information
Information collected automatically while you use the platform:
- IP address and Device ID
- Browser type and operating system
- Cookies and session data
- Login and logout time and date
- Page visits and navigation information
Gaming Activity Information
Information about your gameplay patterns and history on our platform, including:
- Which games were played and for how long
- Bet amounts and result history
- Use of bonuses and promotional offers
- VIP level and reward status
2. Purpose of Use of Information
heybaj uses your information only for lawful and specific purposes. These purposes are described in detail below:
Account Management and Service Delivery
Security and Fraud Prevention
Platform Improvement and Communication
3. Disclosure and Sharing of Information
Sharing Information with Third Parties
heybaj does not sell or rent your personal information to third parties. However, information may be shared in the following limited circumstances:
- Payment Processors: Necessary information is shared with bKash, Nagad, Rocket, Upay, and banking partners to complete transactions.
- Technology Service Providers: Certain information may be shared with contracted partners for hosting, data protection, and analytics services — however, these partners are bound by strict confidentiality agreements.
- Legal Obligations: Information may be disclosed under court orders, requests from regulatory authorities, or legal obligations.
- Fraud Prevention: Limited information may be shared with relevant authorities as needed to investigate fraudulent activity.
International Data Transfers
Our servers and technology infrastructure may be located in various countries. When your information is transferred to another country, we ensure that equivalent data protection measures are in place there and that applicable laws are being followed.
4. Cookies and Tracking Technologies
What Cookies Are and Why They Are Used
Cookies are small data files stored in your browser. heybaj uses cookies for the following purposes:
- Essential Cookies: These are necessary to maintain login sessions and ensure security — they cannot be disabled.
- Functional Cookies: Used to remember your preferred language, game settings, and other user preferences.
- Analytics Cookies: Used to understand which parts of the platform are used most, which helps with improvements.
Cookie Controls
You can control or delete cookies from your browser settings. Please note that disabling essential cookies may prevent some core platform functions (such as login) from working properly.
5. Data Retention and Security
Retention Period
We retain your information for as long as your account is active. Even after account closure, certain information may be kept for a specified period for the following reasons:
- To meet legal obligations (generally 5-7 years)
- Information required for dispute resolution
- Financial audits and regulatory requirements
After the defined retention period, data is securely deleted or anonymised.
Security Measures
heybaj applies industry-standard security measures to protect your information:
- SSL encryption — all data transfers are secured
- Sensitive information stored in encrypted form
- Regular security audits and vulnerability testing
- Two-factor authentication (2FA) available
- Unauthorised access detection system
6. Your Rights and Choices
You have the following rights over your information. Contact us to exercise these rights:
Right to Access Information
You may request a copy of the information we hold about you. We are committed to responding within 30 days of receiving a request.
Right to Correct Information
If there is any inaccuracy or error in your stored information, you may request a correction. Please inform our support team with relevant supporting evidence.
Right to Delete Information
In certain circumstances, you may request deletion of your information. Please note that we are obliged to retain certain information for a defined period to fulfil legal obligations. Such information may not be immediately deletable despite a request.
Right to Opt Out of Marketing Communications
If you do not wish to receive promotional emails or notifications from heybaj, you may submit a request at any time via our support chat or at [email protected]. However, important service-related messages (such as transaction confirmations) will continue to be sent.
Right to Close Account
You may request closure of your heybaj account at any time. Before the account is closed, please ensure your balance is zero and there are no active bonuses or pending transactions. Once the account is closed, all gaming activity, bonuses, and rewards will be cancelled.
7. Protection of Minors' Information
heybaj strictly does not collect any information from minors (under 21) or provide services to them. Age verification must be completed as a mandatory step during registration.
If we are informed or identify ourselves that a minor has created an account, the account will be immediately closed and all collected information will be deleted. If you have any information regarding this, please notify us at [email protected].
To learn more about responsible gaming, please visit our Responsible Gaming page.
8. Third-Party Services and Links
Game Providers
The games available on heybaj are developed by various game providers including Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, NetEnt, Microgaming, and Ezugi. These providers may have their own privacy policies. heybaj is not responsible for any information collected through their platforms.
Payment Gateways
bKash, Nagad, Rocket, Upay, and banking institutions have their own privacy policies. We share only the minimum information necessary for transactions with these providers. During payment processing, these providers handle information according to their own policies.
9. Changes and Updates to the Policy
heybaj reserves the right to amend or update this Privacy Policy as needed. In the event of changes, we will take the following steps:
- The "Last Updated" date at the top of the page will be changed.
- For significant changes, a notification will be sent to your registered email.
- After major changes, your consent may be requested again upon your first login.
Continued use of the platform after changes will be considered as acceptance of the updated policy. For this reason, we recommend reviewing this page regularly.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us in the following ways:
24/7 live chat in Bengali — speak to us directly from any page on the site
[email protected]
We generally respond to emails within 24 hours. For urgent matters, please use live chat.
Read this Privacy Policy alongside our Terms and Conditions and Responsible Gaming policy. To learn more about heybaj, visit our About Us page.