For ages 21+ only

heybaj's commitment to responsible gaming

We believe entertainment should always be enjoyed safely and mindfully. heybaj helps you build healthy gaming habits.

Why is responsible gaming important?

Online gaming and betting can be an enjoyable form of entertainment — but only when experienced mindfully and in a controlled way. heybaj always places the mental and financial wellbeing of our players at the highest priority. Responsible gaming means staying consciously in control of your budget and time, and never viewing gaming as a source of income.

Millions of people in Bangladesh enjoy online gaming. We want this experience to remain positive for every player. That is why heybaj runs a full responsible gaming program, offering everything from deposit limit setting to temporary breaks and complete self-exclusion.

Remember — gaming is entertainment, not an obligation. If you ever feel gaming is getting out of your control, our support team is always by your side.

Our protection tools

heybaj provides these tools free of charge to keep you safe.

Deposit Limit

Set a daily, weekly, or monthly deposit cap. Once set, lowering the limit takes effect immediately; a 24-hour cooling-off period applies to any increase.

Session Time Limit

Decide in advance how long you will play in each session. When the time is up, the system will automatically alert you and log you out at the set time.

Self-Exclusion

Exclude yourself from your account for a set period or permanently. While self-exclusion is active, logging in or making any transaction will not be possible.

Cooling-Off Period

Need a temporary break? Set a cooling-off period from 24 hours up to 30 days. During this time your account will be suspended and cannot be reactivated.

Bet Limit

Set a cap in advance on the maximum amount you place on each bet. This protects you from placing large bets on impulse.

24/7 Support

Our Bengali live chat support is always ready for any responsible gaming concerns. You are not alone — we are always by your side.

21+

Age Restrictions

For those aged 21 or above only

heybaj strictly verifies age. No one under 21 is permitted to open an account or play under any circumstances. Providing a valid ID during account verification is mandatory. Protecting minors from access to gambling is one of our highest priorities. If you suspect an underage person is using this platform, please notify our support team immediately.

How to use the protection tools

1

Log in to your account

Log in to heybaj and go to your profile settings. You will find the "Responsible Gaming" menu there.

2

Choose your preferred limits

Deposit limit, session time limit, or bet limit — set one or more limits according to your needs.

3

Confirm

You will need to enter a security code to confirm the limits you have set. Lowering a limit takes effect immediately; increasing one requires waiting through a cooling-off period.

4

Choose self-exclusion or cooling-off

If you feel you need a break, set a cooling-off period. For long-term concerns, choose self-exclusion — this can be permanent.

5

Get support

If you have trouble using the tools or need emotional support, contact us via 24/7 Bengali live chat.

6

Review regularly

Check your gaming history and spending summary every month. It is the easiest way to stay aware.

Warning signs of problem gambling

If any of the following apply to you, please seek help:

You are spending beyond your budget or betting with borrowed money.

You keep placing larger bets to recover losses.

You cannot stop playing or feel uncomfortable when you try to stop.

You are spending more time gaming while avoiding family, friends, or work.

You are hiding your gaming or lying to family about it.

You are turning to gaming during moments of emotional distress or depression.

Need help? We are here.

If you notice any of the signs above in yourself, do not wait — contact us. Our trained support team is ready to assist you in Bengali.

24/7 Bengali Live Chat Support
[email protected]

All conversations are kept completely confidential. Your information will never be shared with any third party.

Our core principles

At heybaj, responsible gaming is not limited to a few buttons — it is part of our platform's culture. We believe every player is capable of making the best decisions for their own life and finances; our role is to keep the environment for making those decisions safe and well-informed.

We never use promotions or tactics that push players toward harm. Our bonuses and offers are given with transparent terms, and wagering requirements are communicated clearly. SSL encryption and ensuring fair play are central to our technical standards.

Responsible gaming is a journey, not a destination. We continuously improve our tools and policies so that every heybaj user has a healthy and enjoyable gaming experience.

Responsible Gaming FAQ

Yes. Lowering a deposit limit takes effect immediately. However, to increase a limit, you must wait through a specific cooling-off period, which ensures you are making the decision thoughtfully.

Yes. Once self-exclusion is active, no new deposits or bets will be accepted on your account. However, your existing balance will remain fully protected and can be withdrawn after the set period ends or by following the specified process. Contact our support team for more details.

No. Only those aged 21 or above may open an account and play on heybaj. A valid national ID card or passport must be provided during account verification. Any account created using false information about age will be closed at any time.

A cooling-off period is a short-term break (usually 24 hours to 30 days), after which the account is automatically reactivated. Self-exclusion is a long-term or permanent measure that requires following a specific process through the support team to reactivate.

The account holder must submit the self-exclusion request themselves. However, if you believe someone you know is in trouble, encourage them to contact us. Our support team provides assistance with full confidentiality.

Yes, completely free. heybaj provides all responsible gaming tools at no cost, including deposit limits, session time limits, cooling-off, and self-exclusion. Using these tools has no negative impact on any of your bonuses or benefits.

Play safe, play happy

Enjoy your favourite games with responsible entertainment at heybaj.

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